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Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.

This online marketplace has revised its sizing categories for women's and children's clothes without notifying all shoppers about the modification.

Digital Channels Reaction

Countless users and merchants are expressing on platforms stating that platform listings now display a different size category compared to what was initially listed because of the remapping.

The company said the revised method more closely matches comparable marketplaces.

They have suggested members to examine their items and adjust the sizing manually when needed, resulting in member annoyance.

Size Classification Modifications

Previously, the sizes had both a single numeric size and a letter, such as S/8 or M/10.

The revised method features a letter with a size spectrum such as S/UK 8-10.

In some cases, the measurements have been reclassified - such as a large size was formerly size 12 but now shows as UK 16-18.

Member Accounts

A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

Stephanie Gallen, located in Scotland, stated items she posted with size 14 tags were displaying on the service as measurements 20-22.

"Should someone sized 20-22 purchase these they may become frustrated," she said.

Manual Updates

Another shopper, located in England, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".

"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she stated.

Platform Context

The platform boasts over 100 million shoppers, comprising 18 million UK members.

It has emerged as a preferred choice compared to resale services such as eBay and Depop.

This represents another occasion that an unexpected update on the platform has faced criticism: earlier, the platform withdrew an update to its shipping options after backlash from users.